permen Platform Privacy Notice
This page describes what we collect when you use permen and how we keep that data protected. We recognize that your privacy matters — whether you're logging in from Jakarta, Surabaya, Bandung, or Medan — and we've built our data practices around encryption, transparent use policies, and your rights to access and control your information.
On permen, we collect only the information necessary to provide our gaming, sportsbook, and payment services. We use industry-standard security practices to protect your personal details, financial information, and gaming history. Our infrastructure is encrypted end-to-end, and we maintain strict access controls so only authorized personnel can view your data.
We've laid out this privacy notice in plain language so you understand exactly what we do with your data. If you have questions after reading this page, our support team is available to clarify any point.
What Data We Collect on permen
We collect personal information when you create a permen account, deposit funds, or use our gaming services. This includes your email address, full name, date of birth, phone number, and address. We ask for this information because it's essential for verifying your identity, processing payments, and complying with anti-money-laundering regulations.
On permen, we also collect government-issued ID information — such as ID number, expiration date, and a scan of your ID document — as part of our Know Your Customer (KYC) process. We request a selfie to verify that your appearance matches your ID photo. This verification step protects both you and our platform by preventing identity fraud and unauthorized account access.
We collect financial information when you deposit or withdraw funds. If you use DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer (e-wallet, mobile banking, local payment, online payment), we record transaction details, dates, and amounts. We do not store your full payment card numbers or wallet credentials — our payment processors handle those securely on your behalf.
- Email, password, phone number, and contact address
- Full name, date of birth, and government ID information
- ID scan and selfie for identity verification
- Banking and payment method details (without sensitive credentials)
- Account activity logs, including login times and games played
- Device information, such as phone model and operating system version
- Cookies and usage analytics to improve permen performance
How We Use Your Data on permen
We use your personal information to operate our permen platform, process your deposits and withdrawals, verify your identity, and comply with legal obligations. Your email and phone number allow us to send account notifications, withdrawal confirmations, and support responses. Your banking details enable us to transfer funds to and from your account.
We also use your data to detect fraud and prevent unauthorized access to your permen account. Our systems analyze your account activity for suspicious patterns — such as login attempts from unusual locations or withdrawal requests to new bank accounts. If we detect potential fraud, we may ask you to verify your identity before proceeding.
On permen, we anonymize and aggregate user data to improve our platform. We analyze which payment methods are most popular, which games players prefer, and where connection speeds are slowest. This aggregated data never identifies you personally — it helps us optimize our services for all users.
Third-Party Processors and Shared Data
We partner with specialized service providers to run different parts of permen. Our payment processors handle deposits and withdrawals through e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers. These processors receive only the information necessary to complete transactions — they never receive your full KYC documents or ID information.
Our hosting provider, located outside Indonesia, stores our server infrastructure and databases. This means your account data may physically reside on servers outside your jurisdiction. We encrypt all data before transmission to ensure that even our hosting provider cannot read your personal information in plaintext.
We do not sell your personal data to third parties. We may share anonymized, aggregated data with analytics partners to understand platform usage trends. If we are legally required to disclose your data — for example, by court order or regulatory authority — we will notify you unless doing so is prohibited by law.
- Payment processors
- Receive transaction data only; do not receive KYC or ID documents
- Hosting provider
- Stores encrypted data; cannot access plaintext personal information
- Analytics partners
- Receive aggregated, anonymized usage data only
- Law enforcement
- Receive data only when legally required; we notify you when permitted
Cookies and Tracking on permen
Our permen website and mobile app use cookies to recognize you between sessions, remember your preferences, and measure how you interact with our platform. Cookies are small text files stored on your device. We use both session cookies — which expire when you close your browser — and persistent cookies that remain until you manually delete them.
On mobile, our permen Android app and iOS browser interface also use local storage to remember your login preferences and account settings. You can clear this data anytime through your device's app settings.
We use analytics tools to track page views, button clicks, and error messages. This helps us identify which features work smoothly and which need improvement. We collect this data in aggregated form so we cannot identify individual users from analytics reports.
Your Rights Under Our permen Privacy Policy
You have the right to request access to all personal data we hold about you. Contact our support team, and we'll provide a complete copy of your information in a readable format within a reasonable timeframe.
You can request correction of inaccurate information — for example, if your address is wrong, contact us to update it. You can also request deletion of your data, although we may need to retain some information to comply with legal obligations (such as anti-money-laundering record-keeping).
If you withdraw from permen services, you can request account closure. We'll delete your personal data after any legal retention period expires. You can also opt out of marketing emails by clicking unsubscribe on any permen message.
Contact Us About Your permen Privacy
If you have privacy concerns or want to exercise your data rights, reach out to our support team. You can contact us via in-app chat, email, or phone. We respond in English and can assist you with data access requests, corrections, or deletions. If you believe we've mishandled your personal information, you also have the right to lodge a complaint with your local data protection authority.
Updates to Our permen Privacy Policy
We may update this privacy notice from time to time as we improve our services or respond to legal changes. When we make material changes, we'll notify you via email or through an in-app message. Your continued use of permen after such notification constitutes acceptance of the updated policy.
This privacy notice applies to all permen services — our web platform, mobile app, games, and payment systems. It covers how we collect, use, and protect your data across all these channels. Whether you access permen from Jakarta, Surabaya, Bandung, Medan, or anywhere else in a supported jurisdiction, these privacy principles remain consistent.
We recognize that privacy and security are foundational to trust. We commit to protecting your personal information with the same rigor we apply to every other aspect of permen — from our encrypted transactions to our fair gaming practices to our transparent support team. Our services are available only where local law permits. You remain responsible for verifying that your use of permen complies with applicable law in your region.